Refund policy
iMedicart – Return, Refund, Cancellation & Shipping Charges Policy
Last Updated: 01/04/2026
At iMedicart, we ensure the safe delivery of authentic healthcare products. We encourage all customers to inspect packages immediately upon receipt.
Important Return Disclaimer
🔒 All items sold on iMedicart are strictly NON-RETURNABLE, except in the following cases:
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If the customer receives a damaged product, OR
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If the wrong item is delivered
📹 In both cases, a video recording of the unboxing must be provided as evidence. The return will only be processed after confirmation by both iMedicart and the customer.
❌ No returns or refunds will be entertained under these conditions:
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If a wrong item was ordered by the customer
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If the product is no longer required after delivery
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If the product is used or opened
Eligible Return Scenarios (With Video Proof Only)
You may request a return within 7 days of delivery ONLY IF:
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The product is damaged or incorrect (video confirmation required)
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The product is near expiry (less than 3 months remaining)
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The product seal is intact and in original packaging
Products returned must:
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Have the same batch number as on the invoice
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Be unopened and unused, in original manufacturer's packaging
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Contain price tags, labels, and barcodes
Non-Returnable Categories
Regardless of condition, the following products are non-returnable:
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Baby Care
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Food & Nutrition
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Healthcare Devices
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Sexual Wellness
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Vials, Injections, Vaccines, Pen Fills
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Cold Storage or Temperature-Sensitive Medicines
Return Process
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Visit www.iMedicart.com/chat between 10 AM to 5 PM, all days
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Submit the issue with a clear unboxing video
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After verification, reverse pickup will be arranged
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Product must be returned in original packaging
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Refund, if applicable, will be processed within 48 hours of pickup
Refund Policy
✅ Refunds are issued only if:
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A return is approved based on a verified damaged or incorrect product
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iMedicart is unable to deliver or re-dispatch due to customs issues in international orders
❌ Refunds will NOT be issued:
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For wrongly placed orders
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If the product is not required after delivery
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If the product is used, tampered with, or unsealed
Refund Methods:
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Online payments: Credited back to source or wallet
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COD: Refunded via bank transfer
Order Cancellation Policy
Customer-Initiated
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Orders can be cancelled before shipment by emailing: order@imedicart.in
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No cancellations accepted after the product is dispatched
iMedicart-Initiated
Orders may be cancelled if:
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Product is unavailable
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Technical pricing or stock error occurs.
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The order is flagged as bulk purchase or fraud (e.g. multiple quantities, invalid address, resale intent)
International Order Cancellation Policy
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Eligibility: Orders can only be cancelled prior to dispatch. Once the product has been handed over to the courier or shipped, cancellations are no longer permitted.
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Cancellation Fee: A processing fee of 5% of the total cart value will be deducted from the refund amount for all international cancellations.
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Refund Process: After a successful cancellation request, the remaining balance (95% of the cart value) will be credited back to your original payment method within 7–10 business days.
Need Help?
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📧 General Inquiries: info@iMedicart.com
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📧 Order Cancellation: order@imedicart.in